Privacy Policy

Effective Date: 1st March 2025. Fluida (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our platform, services, and website located at https://getfluida.com (the “Services”). 1. Who We Are Fluida is a fintech company providing fast, low-cost cross-border payment solutions for businesses, powered by digital assets and blockchain technology. If you have any questions about this policy, you can contact us at: Email: privacy@getfluida.com Address: [Insert Company Address] 2. Information We Collect a. Information You Provide Business and contact information: Name, email, phone number, company name, role. Payment and financial details: Bank account information, wallet addresses, tax ID numbers. Identification documents: When required for KYC/AML compliance. b. Information We Collect Automatically Device and usage data: IP address, browser type, operating system, access times. Cookies and similar technologies: To analyze usage and improve functionality. c. Information from Third Parties We may receive data from: Payment partners Compliance providers (KYC/AML) Blockchain analytics services 3. How We Use Your Information We use your information to: Provide and operate the Services Comply with legal obligations (e.g., AML, KYC, tax) Communicate with you about your account or activity Improve and secure our Services Prevent fraud and abuse 4. Legal Bases for Processing We process your data based on: Performance of a contract Legal obligations (e.g., regulatory compliance) Legitimate interests (e.g., preventing fraud) Consent (where required) 5. Sharing Your Information We do not sell your personal data. We may share it with: Payment processors and banking partners Identity verification providers Regulatory or legal authorities when required Service providers under confidentiality obligations 6. Data Transfers If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses. 7. Data Retention We retain personal data only as long as necessary for the purposes described, or as required by law (e.g., for AML compliance). 8. Your Rights Under the GDPR (if applicable), you have the right to: Access your data Correct inaccuracies Erase your data (“right to be forgotten”) Restrict or object to processing Data portability Withdraw consent (where applicable) You can exercise your rights by contacting us at privacy@getfluida.com. 9. Security We implement technical and organizational measures to protect your personal information, including encryption, access controls, and routine audits. 10. Cookies We use cookies to enhance your experience. You can manage cookie settings through your browser. 11. Third-Party Links Our Services may link to external sites not controlled by us. We are not responsible for their privacy practices. 12. Changes to This Policy We may update this Privacy Policy from time to time. We’ll notify you of material changes through the platform or by email.

If you have any questions about this Policy, please contact us at: legal@getfluida.com